Toyota CH-R: If your vehicle needs to be towed

If towing is necessary, we recommend having your vehicle towed by any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer or commercial towing service, using a wheellift type truck or flatbed truck.

Use a safety chain system for all towing, and abide by all state/provincial and local laws.

Situations when it is not possible to be towed by another vehicle

In the following situations, it is not possible to be towed by another vehicle using cables or chains, as the front wheels may be locked due to the parking lock. Contact any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer or commercial towing service.

• There is a malfunction in the shift control system.
• There is a malfunction in the immobilizer system.
• There is a malfunction in the smart entry & start system.
• The 12-volt battery is discharged.

Situations when it is necessary to contact dealers before towing

The following may indicate a problem with your transmission. Contact any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer or commercial towing service before towing.

• The hybrid system warning message is shown on the multi-information display and the vehicle does not move.
• The vehicle makes an abnormal sound.

Towing with a wheel-lift type truck

From the front (2WD models)

Release the parking brake.

Turn automatic mode off.

From the front (AWD/4WD models)

Use a towing dolly under the rear wheels.

From the rear

Use a towing dolly under the front wheels.

WARNING

Observe the following precautions.

Failure to do so may result in death or serious injury.

■When towing the vehicle

2WD models

Be sure to transport the vehicle with the front wheels raised or with all four wheels raised off the ground. If the vehicle is towed with the front wheels contacting the ground, the drivetrain and related parts may be damaged or electricity generated by the operation of the motor may cause a fire to occur depending on the nature of the damage or malfunction.

AWD/4WD models

Be sure to transport the vehicle with all four wheels raised off the ground. If the vehicle is towed with the tires contacting the ground, the drivetrain or related parts may be damaged, the vehicle may fly off the truck, or electricity generated by the operation of the motor may cause a fire to occur depending on the nature of the damage or malfunction.

NOTICE

■To prevent damage to the vehicle when towing using a wheel-lift type truck

• Vehicles with steering lock function: Do not tow the vehicle from the rear when the power switch is OFF. The steering lock mechanism is not strong enough to hold the front wheels straight.
• When raising the vehicle, ensure adequate ground clearance for towing at the opposite end of the raised vehicle. Without adequate clearance, the vehicle could be damaged while being towed.

■Towing with a sling-type truck

Do not tow with a sling-type truck to prevent body damage.

Using a flatbed truck

When using a flatbed truck to transport the vehicle, use tire strapping belts. Refer to the owner's manual of the flatbed truck for the tire strapping method.

In order to suppress vehicle movement during transportation, set the parking brake and turn the power switch off.

Emergency towing

If a tow truck is not available in an emergency, your vehicle may be temporarily towed using cables or chains secured to the emergency towing eyelets. This should only be attempted on hard surfaced roads for short distances at under 30 km/h (18 mph).

A driver must be in the vehicle to steer and operate the brakes. The vehicle's wheels, drive train, axles, steering and brakes must be in good condition.

Steps to take in an emergencyEmergency towing procedure